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Questions about a booking, or about listing your property? Send us a message and our team will get back to you.

Quick answers

How do I cancel a booking?

Go to My bookings, open the booking and choose “Cancel booking”. You can cancel online any time before your check-in date.

When do I pay?

You pay the hotel directly when you arrive. JustCheckInn never asks for card details to request a booking.

Why is my booking “Awaiting hotel”?

Every request is confirmed by the hotel. Your room is held meanwhile, and the status updates in My bookings as soon as the hotel responds.

How do I list my property?

Create a partner account from “List your property”, add your details, photos and rooms, then submit it for review.

Every message goes straight to our team.